case study

Restaurant franchise implements new online ordering solution across 10 locations in less than 1 week

the story.

pivoting business model to beat unforeseen circumstances

Due to the COVID-19 pandemic, the restaurant industry was forced to pivot their business models. This was the case for New Generation Foods, LLC. They were in need of a solution to relieve their staff from being overwhelmed with phone calls at all 10 of their Bojangles'® locations to keep their restaurants running smoothly. With the help of Image in a Box's online ordering system, nStore, they were able to keep up with the demand that came with the new business climate.

bragging rights

the key highlights.

no restaurant fees.

No restaurant fee. No setup fee. Simply a nominal 5% transaction fee for your patrons.

branded site.

We created a custom URL to use with their brand's logo and colors to provide a consistent user experience.

custom pickup schedule.

Our system is able to customize your preference for your online order pickup time window.

no online merchant account required.

No need to set up an expensive merchant account or switch your POS. We've partnered with Stripe and Square to make this as low cost as possible for your restaurant.

Responsive Site.

Our platform is mobile-friendly so customers can place orders on any device.

discount feature.

Our solution allowed for coupon codes to be used when applicable.

our solution.​

Like other businesses adapting their plans with the pandemic, Image in a Box quickly developed an online solution to help businesses like New Generation Foods, LLC. The result was NStore, a system that provides a simple way for customers to place online food orders for curbside pickup.

Using NStore is ideal for New Generation Foods, LLC. because the setup is easy, there are no additional fees for the restaurant, and the stores can use their existing POS. By implementing this system at all 10 of their locations, they were able to relieve their staff from the high volume of phone calls while still earning business from their customers.

services used.

website design + development
nStore - online ordering system
digital marketing
ecommerce site

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